APPLYING FOR A RENTAL

Should you be interested in renting one of our properties, after you have inspected, simply go online to the property and click the Apply button. Ensure all your information is accurately submitted so we can quickly process your Application.  Each Occupant over 18 years is required to complete an Application. 

PAYING YOUR RENT

Paying your rent with George Brand is hassle free by using Direct Debit.  You will be required to sign the Direct Debit authority containing your bank account details upon signing your Residential Tenancy Agreement. It is important you keep us updated on any change of the nominated bank account in writing 24 hours prior to rent being drawn.   Rent is drawn on a Friday either weekly or fortnightly.  

RENTAL BOND

You must pay your rental bond prior to signing the lease. After you have paid your holding deposit to us, you will be sent an email from Rental Bonds Online. If you already have an online account you will be sent a temporary code and instructions on linking your new bond lodgement to your online account. If you do not have an account you will receive an email with a link which you must click open and you will be shown how to create your bond online account. We will be notified when your bond is paid.

ROUTINE INSPECTIONS

Throughout the period of your tenancy, George Brand will need to inspect the premises. You will be sent an email advising the date of the inspection.  The first inspection will take place approximately 3 months after you have moved in.

The Landlord may accompany our Property Manager on the inspection and photographs will be taken.

When we notify you of the upcoming inspection there will be a "Routine Inspection Guide and Questionnaire" included in our email.   It is important that this Questionnaire is completed and the Smoke Alarm is marked as operational or not. If you are not going to be home at the time of the inspection, please leave this form, completed on your kitchen bench.

KEYS

George Brand retains a duplicate key to your premises emergency or prearranged access. However, it is advisable that you make private arrangements regarding the location of a spare key in the event you lock yourself out of your premises. Should you require the services of a locksmith if you lose your keys or if you lock yourself out, the cost of this service call and key cutting is your responsibility and payment must be made directly to the locksmith at the time of call out. No lock can be changed without the permission of George Brand or the Landlord, and then on the strict understanding that we are supplied with a copy of the new keys within 3 days after the change.

CONDITION REPORT

At the start of your tenancy you will be given a Condition Report, which will have been completed by our office. Please check this Condition Report thoroughly. Please read our instructions in relation to completing this Report. If you disagree with anything on this Report please ensure that you mark the correct box with an "N" and write a comment as to why you disagree.

The signed report MUST be returned to this office within seven (7) days of the start of your tenancy. The Condition Report is NOT a request for any maintenance work to be carried out. Separate notification should be made to your Property Manager of repair requests.  In some instances the refund of bond monies will depend on the accuracy of the Condition Report. Make sure you retain a copy of the report. Should you fail to return the completed Condition Report within the said seven (7) days, the original condition report shall be deemed to be a true report as to the condition of the premises upon taking possession of the property and will be used at the time you vacate the property. 

UTILITY SERVICES

It is your responsibility to connect the electricity, internet/ phone and gas in your name for the duration of the lease and again to terminate services at end of your tenancy.

At no time should a tenant have the electricity or gas physically disconnected at any property at the time they vacate, especially when that property has a security system or swimming pool. Please ensure that you have the account finalised when you vacate. 

George Brand does not take any responsibility for any of your utility services or costs if you neglect to connect or disconnect any of these services.

To save you time when you are moving in, MyConnect can help you arrange your utility connections for Phone, Electricity, Gas, internet and pay TV. This is a free service. To contact My Connect call 1300 854 478.

REPAIRS AND MAINTENANCE

We endeavour to respond to all requests promptly, however, most repairs require the Landlord's approval and/or quotes before any work can commence, so unfortunately a delay may be experienced on some occasions. In some instances the Landlord may not approve the repairs, so please do not assume your request will be automatically approved. If a tradesman is not able to gain access to your premises after confirmed arrangements have been previously made by you, the cost of the service call will be passed on to you for payment.

Unless otherwise negotiated, when renting a house or unit, the upkeep of gardens and grounds are your responsibility.

How do I report maintenance issues?

Email your Property Manager with a photo and details of the issue.  Once you have submitted a maintenance issue, you will receive a confirmation email.

If the request progresses, you will also receive an email to advise which trades person will be contacting you direct to arrange access.  

Job completion and verification

Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete.

If you receive a verification request, please respond and let us know if there are any issues with the work that has been done.

Where possible, please attach a photo of the finished job for the Property Manager and Landlord. You can also add a note to the property manager if required.

EMERGENCY REPAIRS

An example would be a burst water service, a blocked or broken toilet, a gas leak, flooding, serious storm damage, any fault or damage that causes the premises to be unsafe or not secure and/ or a loss of an essential service.  Phone your Property Manager to report the emergency.  

BURST WATER SERVICE

Turn the water off at the tap near the hot water service to avoid further flooding. If it is a house the water may be turned off at the main which is the tap on the water meter located on the front boundary of the property - Contact our office or emergency number.

LOSS OF ELECTRICITY

If you lose power, please make sure by checking your meter box that the safety switch has not switched to the off position. This will happen if you have a faulty electrical appliance. If this happens unplug all appliances and then plug them in one at a time until you find the faulty appliance. Check that there is not a black out or maintenance being carried out by your electricity supplier before requesting an emergency repair.

EMERGENCY CONTACT DETAILS

For emergencies during office hours, please call your office and/or Property Manager.

For emergencies after hours, please call our office for the after-hours emergency number recorded on our answering machine.  If unable to reach a staff member proceed with calling the related tradesperson noted in your Lease. 

The cost of call outs for lost or misplaced keys are your responsibility and payment must be made directly to the locksmith at the time of callout.

For completed after hour's emergencies please notify your Property Manager as soon as possible on the next working day advising the nature of the emergency and the tradesman you contacted.

ALTERATIONS

No alterations to the property are to take place without approval from the Landlord. This includes placing nails, screws, sticky tape or blue tac on the walls.

WATER USAGE

Tenants renting properties that are separately metered for water, such as houses and some townhouses/units, will be charged for the water usage they incur during the period of the tenancy. George Brand will provide a copy of the water usage invoice.  Please ensure that you pay George Brand direct and NOT the Water Authority for the invoiced amount within twenty one (21) days of the date of invoice.

INSURANCE

George Brand strongly suggests that you personally insure your belongings, against any loss, damage or theft. The Landlord has no obligation to insure your personal belongings and the Landlord's building insurance will not cover your household contents.

GIVING NOTICE

It is a legal requirement that you provide us with your Notice to Vacate in writing/email.   We recommend that you use our Vacate Notice, which can be emailed to you, as it provides us with all the information that will be required when vacating. 

When giving notice and deciding on your vacating date, please ensure that you take into consideration the time required for cleaning, carpet cleaning, rubbish removal & gardening etc. This must be completed on or before your vacate date.  Failure to do this may delay your bond refund. 

In addition, rent is payable and will be charged for each day after you vacate that you require access to the property.

VACATING

When you notify us that you are vacating we will provide you with a "Vacate Pack".

Please take the time to read through this information and mark off maintenance, repairs and cleaning as you do them to ensure that the property is left in a clean and well maintained condition. Alternatively allow us to arrange quotes for you.

Do not leave the keys at the property after you vacate.   Rent will be charged until the keys are returned.  Once the keys have been returned we will attend the property to conduct the outgoing inspection. If you would like to be present for the inspection please contact the office to arrange a mutually convenient time.  

If you pay water usage we will do a final water meter reading at this time and will notify you of the amount of water usage to be paid.

Ensure that your rent is paid to the vacate date to avoid delays in refunding your bond. Your bond cannot be used as rent.

CONTACT DETAILS

As part of your Residential Tenancy Agreement you are required to keep us updated with any changes to all your contact information.  

TERMINATION OF THE TENANCY AGREEMENT

Your Residential Tenancy Agreement is a legal and binding contract, which provides protection to both you and the Landlord. The Residential Tenancy Agreement may be terminated by you in the following ways:

If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your agreement.

Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least twenty one (21) days prior to the vacating date.

If however, unforeseen circumstances arise and you have to vacate prior to the end of your Residential Tenancy Agreement fixed term, please contact our office immediately and we will confirm the break lease procedure for you.