Good to know, before you go.

Keys are collected from our office at 164 Avoca Drive, Avoca Beach NSW 2251.

During the Christmas school holidays, check-in is from 3:00pm on your day of arrival. At other times of the year it’s from 2:00pm. Check-out is 10:00am on your day of departure, year-round.

You’ll receive a pre-arrival email with key pick-up instructions two days before you arrive. Please have keys back to the office by 10:00am on departure day – and if you’re arriving outside office hours, contact us beforehand and we’ll arrange for your keys to be available.

Sometimes – contact the office before you arrive and we’ll check. Early check-in depends on the property being vacant and cleaned, and it’s never guaranteed. It isn’t possible during busy periods like Christmas and Easter.

Check-out is strictly 10:00am: we’re a 24-hour booking service and all cleans are scheduled from 10:00am so new guests can check in the same day.

Monday to Saturday: 8:30am – 5:00pm. Sunday: 10:00am – 3:00pm. If you’re arriving later than that, call ahead and we’ll sort out your keys.

Only where the property description says so – linen is not supplied unless otherwise stated. If it isn’t, bring sheets and pillowcases, bath and beach towels, bath mats, tea towels and hand towels.

Prefer to hire? Linen can be arranged through Ozone Express:

Phone: 4322 6854
Email: info@ozoneexpress.com.au

Your own toiletries (soap, shampoo, laundry powder, cleaning supplies) and general condiments – food, coffee, tea, salt and pepper, oil and so on. One full toilet roll per toilet is supplied to get you started.

A few property quirks worth knowing: not every home has a hairdryer, and if you’re staying somewhere with a pool, bring your own pool towels.

Every property is fully self-contained with cutlery, crockery, pots and pans.

No – properties are exactly as described in their listing. A growing number do have air conditioning and Wi-Fi, and it will always be mentioned when they’re available. If it isn’t in the description, don’t count on it.

Your point of contact is always 02 4382 1311 – for key problems, something not working, or anything else during your stay.

Outside office hours, our answering service lists an emergency number for urgent repairs like a burst water pipe or no power.

Contact the office as soon as possible and we’ll do our best to locate it – if a cleaner brings lost property in, we’ll contact you. Organising (and covering) postage or a courier to get your belongings home is the guest’s responsibility.

Book direct and save with George Brand Holidays – online bookings are simple and secured by credit card. If you have a special request, call 02 4382 1311 and the team will help with your enquiry.