Kelly Flakus

Experience That Makes a Difference

As Head of Property Management and New Business at George Brand Kariong, I oversee a busy property management department while supporting our team to deliver exceptional service to every landlord and tenant we work with.

My role extends well beyond managing properties. I lead our property management team, mentor staff, oversee new business, ensure we remain compliant with legislation and continually look for ways to improve our systems and processes. Every day brings something different. One moment I may be coordinating an urgent maintenance issue, the next I am coaching a team member, assisting with a complex tenancy matter or working with clients to achieve the best outcome for their investment.

Property management is about balancing people, legislation, communication and problem solving. I enjoy bringing all of those elements together to ensure every property is managed professionally and every client feels supported.

Why Real Estate?

What first attracted me to real estate was the variety. Every day presents new challenges, new people and new opportunities to make a positive difference.

Over the years, what has kept me passionate about the industry is the opportunity to build lasting relationships while helping people protect one of their biggest investments. I also genuinely enjoy working alongside Ross and the wider George Brand team, mentoring others and watching our department continue to grow and succeed.

How I Help My Clients

Property management should never leave clients wondering what is happening with their investment.

From the very first conversation, my focus is on providing honest advice, clear communication and practical solutions. I pride myself on staying one step ahead, anticipating issues before they become problems and ensuring clients always know where things stand.

Whether I am assisting a landlord with a new investment, supporting a tenant through a maintenance issue or helping my team navigate a challenging situation, my approach remains the same. Be approachable, be responsive and always follow through.

One of the things that sets me apart is that I don’t see property management as simply looking after buildings. I see it as building strong relationships. Every client has different priorities, and I believe taking the time to understand those priorities allows me to deliver a far better experience.

Values You Can Rely On

Trust, integrity and communication guide every decision I make.

I understand that every property represents a significant investment, and with that comes responsibility. My clients place their trust in me to protect their asset, provide sound advice and keep them informed throughout the entire process.

I also believe honesty is the foundation of every successful relationship. Clients appreciate straightforward advice, even when conversations are difficult, because they know it comes from a genuine desire to achieve the best outcome.

Why George Brand?

George Brand has earned a reputation for building trusted relationships, delivering exceptional service and maintaining deep local knowledge across the Central Coast.

Those values align perfectly with the way I approach property management.

As Head of Property Management and New Business, I have the opportunity to contribute to that reputation every day by supporting our team, improving the way we work and ensuring every client receives a consistently high level of service.

Creating a positive culture within our department is incredibly important to me because I believe happy, supported teams deliver outstanding experiences for our clients.

Proud to Call the Central Coast Home

The Central Coast offers an incredible lifestyle, and it is easy to understand why so many people choose to call it home.

I enjoy helping clients not only find the right property but also experience everything our region has to offer. Whether someone is looking for a coastal lifestyle, peaceful bush surrounds or a welcoming local community, the Central Coast provides something for everyone.

Being able to work within the community where we live makes my role even more rewarding.

What Success Means to Me

Success is about far more than numbers.

For me, success means knowing our clients feel genuinely supported, informed and confident throughout their property journey. It is hearing that they appreciated the communication, valued the advice they received and would happily recommend our team to family and friends.

I also take enormous satisfaction in seeing my team grow professionally. Watching people develop confidence, build their skills and achieve their own success is one of the most rewarding aspects of my role.

Beyond Real Estate

Outside the office, life revolves around family.

I love spending weekends watching my sons play sport, cooking family dinners and making memories with my granddaughter. Those moments remind me of the importance of relationships, balance and making time for the people who matter most.

As for coffee, you can usually find me with a skim latte in hand before the day gets underway.

My Commitment to You

Whether I am supporting my team or working directly with landlords and tenants, my commitment remains the same.

You can expect honest advice, proactive communication and genuine care from beginning to end. My goal is to ensure every client feels confident that their investment is being managed professionally, their questions are being answered promptly and their experience with George Brand Kariong is one they would happily recommend to others.